Ask Tony your autobody questions.

Do I need to get two or three estimates for my insurance company?

In fact, there is no law requiring vehicle owners to obtain more than one estimate. Image Auto Works in White Plains, New York works directly with most major insurance companies. I will personally provide you with the only auto body repair estimate you need.

If my car is not drivable, can you help me?

Yes. We’ll make arrangements with a local towing service to have your vehicle brought to Image Auto Works in White Plains, New York. We will pay any associated expenses and simply include them in your bill.

To whom do I pay my deductible?

Any deductible costs or other expenses not covered by the liable insurance company should be paid directly to Image Auto Works in White Plains, New York.

What are betterment or depreciation charges?

These are charges determined by your insurance carrier on parts that have a specific lifetime associated with them or wear out over time. These charges are pro-rated based on the year and mileage of your vehicle. Examples of these parts are radiators, exhaust components, tires, and specific suspension parts just to name a few. If your repair includes the replacement of parts that are partially (or fully) depreciated, you may be responsible for paying for the portion of these parts that you "used up" before the loss occured. Again, these charges are determined by your insurance carrier and are outside of our control.

Will you provide me with a ride home when I drop off my vehicle?

Yes. Image Auto Works in White Plains, New York provides courtesy shuttle service for customers in the surrounding area between the hours of 8 AM and 5:30 PM.

What if I need a rental car?

Enterprise Rent-A-Car and Hertz maintains offices within a mile of Image Auto Works in White Plains, New York, and has a wide selection of cars and trucks to satisfy your transportation needs.

How long will it take to fix my car?

Repair time will vary based on factors such as the severity of damage, vehicle model, and parts availability. Occasionally, hidden damage uncovered during the repair process can also be a factor. We do our best to provide you with an accurate estimate of repair time and are happy to keep you updated regarding the progress of the repairs to your vehicle.

How will I know when my vehicle is done?

Image Auto Works, will notify you as soon as the repairs to you vehicle are completed, but we invite you to call to check the status of your vehicle or discuss any phase of the repair process.

What forms of payment do you accept?

We accept insurance checks, bank or cashier checks, cash, Visa, MasterCard, debit cards, and personal checks less than $1,000 unless advanced arrangements have been made.

Call Today : 914-948-6305